Hospitality management is a career path that typically falls under the hotels, resorts, and lodging industry. Professionals in this field create and run many aspects of the guest experience. They also often manage teams that include front desk staff, housekeeping, and sales. Great hospitality managers care about how much their customers enjoy their experience and are looking for new ways to improve every aspect of a visit whenever possible.
The main types of properties in which hospitality managers often work include hotels, motels, resorts, and condos. But you’ll also find hospitality managers working in casinos, private transportation, retail, food and beverage, and more.
So as you can see, each business type has its own unique needs and customer archetypes. Of course, it’s good to have an idea of which one you’d like to specialize in before you start applying for hospitality manager jobs.
Some general day-to-day activities include communicating across departments, keeping track of budgets and expenses, and hiring new staff. But these, and any additional responsibilities, vary. For example, hospitality managers at large or chain hotels may develop career programs to help other employees get to where they are, just like Hilton’s assistant general manager Meghan Macauley has.